TMA JD Edwards & NetSuite
Third Party Application Maintenance
In 2015, b.workshop decided to launch its TMA (Third Party Application Maintenance) offer to meet the demand of its customers who wanted to outsource JD.Edwards’ application maintenance after a migration or implementation project.
With this offer, we offer our customers an excellent way to secure the day-to-day operation of their solution while allowing them to refocus their internal activity on value-added tasks.
Since then, our TMA platform has grown and we have opened our offer to the NetSuite solution as well.
The TMA
offer is :
Access to experts
Covering the full range of JD Edwards and NetSuite functionality
Ensure continuity of service
Our teams take turns at all times to meet your needs
Manage load peaks flexibly
Our support adapts to your level of activity
Reduce ERP maintenance and upgrade costs
Improve the quality of its information system
We advise and support your teams on a daily basis for an optimum use of your ERP system.
Our TMA activities
Discover our areas of expertise in TMA
User Support
Access to functional and technical experts to handle user requests with reactivity.
Evolutive / adaptive maintenance
Treatment of new user needs by an evolution of the parameter setting or specific developments, the priority being to remain within the standard. Management of regulatory changes
Authorization/security management
Centralization of all changes in user roles and authorizations to ensure compliance with your segregation of duties rules.
Corrective Maintenance
Conformity of the solution following the detection of anomalies noted by the users of the solution in relation to the General Functional Specifications.
Projets
Evolutions impactant plusieurs modules et nécessitant une organisation et un mode de gestion plus importants
CNC Activities
Supervision, administration and operation to ensure the evolution and proper functioning of JD Edwards environments and associated databases/operating systems